Introduction
Welcome to chicdressfashion.com! we want you to be completely satisfied with your purchase. If you need to initiate a return, we are here to assist you. Please review our Return Policy below for detailed information on the return process.
Eligibility
To be eligible for a return, your item must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging with all tags attached.
Return Period
You have 20 days from the date of delivery to request a return for eligible items.
Return Process
If you wish to return an item, please follow these steps:
- Contact us at [email protected] within the 20-day return period, stating your order number and reason for the return.
- Our customer support team will provide you with a Return Authorization (RA) number and further instructions on how to proceed with the return.
- Package the item securely, including all original packaging and tags, and clearly label it with the RA number.
- Ship the item back to the address provided by our customer support team. Please note that the cost of return shipping will be the customer’s responsibility, unless the return is due to an error on our part.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Exchanges
If you wish to exchange an item for a different size or color, please follow the same return process as outlined above. Once we receive the returned item and verify its eligibility, we will ship the exchange item to you.
Non-Refundable Items
Certain items, such as final sale items or gift cards, are non-refundable.
Contact Us
If you have any questions or concerns about our Return Policy, please don’t hesitate to contact us at [email protected]. Our dedicated customer support team is here to assist you with any inquiries related to returns and ensure a smooth experience with chicdressfashion.com.